Christopher Jones

14930 Dallara Ave

Rosemount, MN 55068

Phone: (651) 226-4525

Email: Christopher.jones22@icloud.com

 

 

QUALIFICATIONS:

·                    Proficient in MS Office: Word, Excel, Access and Power Point

·                    Strong verbal and written skills

·                    Excellent sales and customer service skills

·                    Extensive management experience with the ability to train others

·                    Skilled at learning new concepts quickly while working well under pressure

 

EXPERIENCE:

2012-2016   Target                                                                            Minneapolis, MN

GDSN Project Coordinator (Contracted through AppleOne) / Sr. GDSN Specialist (Target Team Member)

·      Manage vendor communication through new item set up process, initial load, modification and correction processes

·      Worked with developers to ensure successful transition during Major Release III implementation.

·      Six time Top Dog award winner for campaign productivity and success rates.

·      2013 GS1/1World Sync GDSN Adoption Award winner for program success and vendor onboarding.

·      Team successes and award recognition published online by the Wall Street Journal

·      Work has saved Target $990,000.00 in contractual costs over the past 15 months.

·      Facilitate subscription setup in the GDSN with Target and Target.com suppliers.

·      Handle all troubleshooting issues with regards to supplier data within the GDSN.

·      Manage vendor communication through subscription setup, publication and data synchronization.

 

2010-2012     3M                                                                                                                                                        Saint Paul, MN

Project Manager / Technical Assistance Center Team Lead (Contracted through Adecco)

·      Developed internal processes and managed nationwide, multi-million dollar project for McDonalds audio equipment

·      Received nomination for McDonalds Eagle Award for program success in biggest single roll out of company history

·      Responsible for coaching and developing a team of Technicians to exceed company defined metrics

·      Responsible for meeting and exceeding service level agreements as defined by clients

·      Responsible for meeting with corporate McDonalds management on a bi-weekly basis to report project statistics and best practices

·      Facilitated repair and equipment installation calendar with nationwide dealer network to exceed metrics set forth by corporate McDonalds

·      Handle escalated operational, customer and client inquiries to quickly resolve issues

·      Compile daily, weekly and monthly metric reports to clients and upper management

·      Responsible for verifying warranty work completed by dealer network and reimbursement for work completed.

 

2009               Quantrix llc.                                                                     Burnsville, MN

Quality Control Team Lead (Temporary Assignment through Staffing Partners)

·      Responsible for coaching and developing a team of Appraisers to exceed company defined metrics

·      Responsible for meeting and exceeding service level agreements as defined by client

·      Implemented process and trained a team of Customer Service Reps to assist with daily follow up duties

·      Handled escalated operational, customer and client inquiries to quickly resolve issues

·      Compiled daily, weekly and monthly metric reports to upper management.

 

 

 

2007-2008      Digital River                                                                   Eden Prairie, MN

Customer Service Team Lead

·                   Responsible for coaching and developing a team of customer service reps to exceed company specified metrics

·                   Handled escalated customer contacts to quickly resolve issues

·                   Responsible for meeting and exceeding client defined service level agreements

·                   Held weekly meetings to discuss more productive management styles with other department managers

·                   Compiled daily, weekly and monthly metric reports to upper management

 

2006-2007     Manpower                                                                        Vadnais Heights, MN    

On Site Supervisor  

·                   Transitioned non-agency employees from three facilities to Manpower upon winning a service contract for a large Plastics firm in Western Wisconsin

·                   Handled all recruiting, interviewing, testing and training of new hires

·                   Conducted pre-employment screening, interviews, background checks and on site drug testing.

·                   Responsible for coaching and counseling employees when problems arose

·                   Responsible for extensive reporting including turnover percentages, department head counts, man hours worked and merit increases

·                   Responsible for ongoing co-employment training and issue resolution with client’s management team.

·                   Implemented an automated time keeping system and created a customized invoice process to simplify client billing

 

2003-2005     General Delivery Service                                              Minneapolis, MN

Hiring Manager, Outside Sales, Dispatcher

·                   Handled all recruiting, interviewing, testing and training of new hires

·                   Supervised timely execution of deliveries throughout the metro area

·                   Administered new accounts, serviced existing accounts and covered all company public relations duties that arose.

EDUCATION:

2001   Brown Institute    PC/LAN                                                       Mendota Heights, MN

2010   Purdue University Center for Customer Driven Quality                Certified Call Center Manager